The Bill Planner (Moss)

We want you to be happy with your purchase at The Bill Planner. You may return unused, non-downloadable merchandise for a full refund within 30 days of purchase. Unfortunately, shipping and processing fees are non-refundable at this time.

Our customer happiness team will provide you with a return merchandise authorization code (RMA) to return items. All items must be returned in new condition, and in their original packaging. Should you need to return your apparel, the original tags must be attached, and in resellable condition (no stains, unwashed & unworn). Credits for returned items will be applied to the credit card that was used to make the original purchase. Credit will be issued within 7 days of the date that the return is accepted by our Warehouse Team.

Please contact us at customerservice@thebillplanner.com to start a return.

Please pack your shipment securely and return it to us via UPS, or insured mail for your protection. All returns must be shipped to us freight prepaid as shipping costs are non-refundable.

FINAL SALE

Please note that all items purchased from our sale category, and where it states Final Sale on the page are not eligible for refund.

Please Note: Our warehouse is making every effort to quickly process, and ship out new orders within 2-5 business days. However, during promotional, or other high-order volume periods, we may require up to 7 business days to process your order. We appreciate your patience and understanding!

Carrier Service Alerts: FedEx & USPS continue to report service interruptions or delays related to the effects of the Covid-19 Pandemic. You can discover and review service interruptions in your area along with other helpful links and resources using the links below. Thank you for your understanding as we work through this together. FedEx Service Alerts USPS Service Alerts

Shipping Methods

We ship all new orders across the United States including Alaska, Hawaii, Military APO/FPO, and US Territory addresses. All orders are shipped via USPS.

Shipping Costs

Contiguous US: Ground shipping is free for orders over $99, and $9.95 for all orders under $99 within the contiguous United States.

Alaska and Hawaii: USPS Priority shipping service options will be presented at checkout based on the weight & dimensions of all items in the cart, starting at $9.95.

Military APO/FPO & US Territories: USPS Priority Mail shipping service will be presented at checkout based on the weight & dimensions of all items in the cart, starting at $9.95.

When Will My Order Ship?

Order volumes fluctuate, so your order will ship within 2-5 business days from the day it was placed. Due to high order volume around new product launches, and promotions, orders may take up to 5-7 business days to process. We will send an email with the tracking number as soon as it is available.

The fulfillment time provided is an estimate and is not included in the shipment time. If you would like to receive more tracking details on your package, sign up for informed delivery with USPS! By signing up you can get daily updates on the delivery status of your package. You can also track your order via the order tracking page on our website, or the Shop App.

New Order Processing Cut-Off Time: New orders placed after 1 pm EST will be processed on the next business day.

Business Days: Please note that new orders will NOT be processed on the weekend, official US and/or Carrier holidays.

USPS 2023 Holiday Schedule

Order Cancellations

Our team makes every effort to process your order as quickly as possible. Once your order has been placed, we are unable to cancel or edit your order.

We understand that sometimes you can have a change of heart! If you no longer wish to keep the item(s) purchased (and if the product is unopened), please contact us at info@thebillplanner.com, to start a return for a refund. Please note that shipping fees are non-refundable, and you will be responsible for return postage.

What Happens If My Package Is Lost Or Stolen?

If your package was marked as delivered but you have not received it yet, please check with your neighbors to see if the package was mistakenly delivered elsewhere. If your order has still not arrived after 7 days, please reach out to us at info@thebillplanner.com with your order number for assistance.

If your package is marked as "in-transit" and has no updates after 7 days, please reach out to us at customerservice@thebillplanner.com with your order number for assistance.

To help secure your order, you have the option of adding low-cost shipping insurance to your order with Route.