Shipping Policy
Please Note: Our warehouse is making every effort to quickly process, and ship out new orders within 2-5 business days. However, during promotional, or other high-order volume periods, we may require up to 7 business days to process your order. We appreciate your patience and understanding!
Carrier Service Alerts: FedEx & USPS continue to report service interruptions or delays related to the effects of the Covid-19 Pandemic. You can discover and review service interruptions in your area along with other helpful links and resources using the links below. Thank you for your understanding as we work through this together.
Shipping Methods
We ship all new orders across the United States including Alaska, Hawaii, Military APO/FPO, and US Territory addresses. All orders are shipped via USPS.
Shipping Costs
Contiguous US: Ground shipping is free for orders over $99, and $9.95 for all orders under $99 within the contiguous United States.
Alaska and Hawaii: USPS Priority shipping service options will be presented at checkout based on the weight & dimensions of all items in the cart, starting at $9.95.
Military APO/FPO & US Territories: USPS Priority Mail shipping service will be presented at checkout based on the weight & dimensions of all items in the cart, starting at $9.95.
When Will My Order Ship?
Order volumes fluctuate, so your order will ship within 2-5 business days from the day it was placed. Due to high order volume around new product launches, and promotions, orders may take up to 5-7 business days to process. We will send an email with the tracking number as soon as it is available.
The fulfillment time provided is an estimate and is not included in the shipment time. If you would like to receive more tracking details on your package, sign up for informed delivery with USPS! By signing up you can get daily updates on the delivery status of your package. You can also track your order via the order tracking page on our website, or the Shop App.
New Order Processing Cut-Off Time: New orders placed after 1 pm EST will be processed on the next business day.
Business Days: Please note that new orders will NOT be processed on the weekend, official US and/or Carrier holidays.
Order Cancellations
Our team makes every effort to process your order as quickly as possible. Once your order has been placed, we are unable to cancel or edit your order.
We understand that sometimes you can have a change of heart! If you no longer wish to keep the item(s) purchased (and if the product is unopened), please contact us at info@thebillplanner.com, to start a return for a refund. Please note that shipping fees are non-refundable, and you will be responsible for return postage.
What Happens If My Package Is Lost Or Stolen?
If your package was marked as delivered but you have not received it yet, please check with your neighbors to see if the package was mistakenly delivered elsewhere. If your order has still not arrived after 7 days, please reach out to us at info@thebillplanner.com with your order number for assistance.
If your package is marked as "in-transit" and has no updates after 7 days, please reach out to us at info@thebillplanner.com with your order number for assistance.
To help secure your order, you have the option of adding low-cost shipping insurance to your order with Route.
- Choosing a selection results in a full page refresh.